Exchange Policy

RETURNS AND REFUNDS POLICY

SUMMARY

This policy covers how to return an item and the conditions for a refund once the return is received and approved.

ELIGIBILITY

Only items returned in perfect condition, unused and complete are accepted. Incomplete products or those showing signs of use may be refused.

ACCESSORIES

Accessories must be returned with the product. Missing originally supplied elements may make the return non-compliant.

PREPARATION

Pack carefully to avoid damage. Check the parcel contains the correct items before shipping.

QUALITY CHECK

A quality check is carried out on receipt. Returns are accepted only if the item meets this policy’s conditions.

REFUND

Once approved, refunds are processed via the original payment method. Display time may depend on your bank.

REPLACEMENT

For a different item, return the original and place a new order — the simplest option, subject to availability.

EXCEPTIONS

Some products may be excluded, particularly personalised items or those subject to restrictions. Exclusions are shown at purchase.